Handling Times and Shipping Methods
All orders placed with paid shipping options (expedited, international, etc.) will be processed and shipped within 1 business day. Orders that are received before 11:00 am Central Time will process and ship the same business day. In the case of any delays in handling, your shipping speed will be upgraded to arrive on time or we will contact you with your options.
“No Rush” orders with free shipping will depart within 1-3 business days and will be in transit for 1-5 business days.
Please note that some products (most notably golf enclosure kits, custom orders, or any screen with a weld/seam) require extra handling time for manufacturing. These will be clearly noted on their product page.
If time is of the essence on your order, please contact us so we are aware of it and can advise you on your best options
When ordering expedited shipping (1, 2, or 3 business days), note that these transit times do not include weekends or holidays and refer to the time in transit only after your order has shipped.
Orders shipping to locations outside of the United States are provided special quotes in the shopping cart. These shipping options include the cost of freight only. All duties, taxes, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. The shipping quotes provided in the shopping cart are estimates. In some rare cases (certain countries and package sizes) we may require additional funds to complete your order. Feel free to contact us to verify an exact quote prior to ordering.
Returns, Exchanges, and Refunds
Here at Carl’s Place, your satisfaction is our top priority. If for some reason you receive a defective product or the incorrect product, we will gladly accept a return or exchange. If you change your mind about an item or decide that you don’t need it, we’ll accept returns or exchanges on items in new condition within 30 days of purchase, minus the cost of shipping.
We encourage customers to inspect the contents of your package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day return policy. In any case, simply let us know what you need and we’ll be happy to make sure you are a satisfied customer.
Refunds are processed within 2-4 business days of the returned item(s) being received at our warehouse and all refunds are issued back to your original form of payment. All items are thoroughly inspected before exchanges or refunds are granted. Please note that items returned in a condition other than new and unused will receive a refund appropriate to the condition of the returned item, generally 50%-80% of your order, per the extent of the damage.
Except in cases where transit time exceeds the option selected, shipping charges are not refundable.
Custom Orders & Cancellations
Carl’s Place reserves the right to charge up to a 20% restocking fee on exchanges, returns, or cancellations on custom orders and/or completed large volume orders.