Shipping and Returns
Carl's Place offers free, no-rush shipping on most orders delivered within the contiguous United States
- Paid shipping options are available if you want your item to arrive faster or if you need international delivery.
- Golf enclosures and custom screens require extra manufacturing time. Simply add the product to the online shopping cart and enter your shipping address for accurate shipping quotes and delivery timelines.
- Carl's Place is processing and dispatching orders normally without disruption. The delivery date is our good faith estimate based on the information we receive from the carriers. At this time, however, nearly all freight and parcel carriers are dealing with unprecedented demand and may experience delays that are out of our control. Please use your tracking number to track the status of your package.
Order Changes or Cancellations
Carl's Place reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom orders and/or completed large volume orders. The fee charged will depend on the production status of the order. If you need to change or cancel your order, please contact us as soon as possible.
Returns, Exchanges, Refunds
Carl's Place has a 30-day return policy on most items. With this in mind, we strongly encourage our customers to inspect the contents of your package(s) upon delivery to ensure you are fully satisfied with the product and have plenty of time to take advantage of our return policy. **Please note that some items are not refundable, and some are only returnable if unopened. Please see below for details.
- Defective or Incorrect Products: If for some reason you receive a defective or incorrect product, please reach out to our Customer Service team right away and we will be happy to help.
- Changed your Mind: If you change your mind about an item or decide that you don't need it, please contact our Customer Service team for assistance.
- Refunds: Refunds are processed within 10 business days of the receipt of the return and are issued back to the original form of payment.
- Please note: All items are thoroughly inspected before exchanges or refunds are granted. Items returned in a condition other than new and unused will receive a refund percentage relative to the condition of the returned item, as determined by Carl's Place. Please note that, based on return inspection, not all returned items will qualify for a refund. Please reach out to our Customer Service team with any questions.
- Shipping Charges: Return shipping charges are the responsibility of the sender.
- **Product-Specific Return Policies:
- Non-Standard Custom products are not eligible for return.
- UNEEKOR: We only accept returns on unopened UNEEKOR products. Please refer to UNEEKOR support for any product issues. Email: email@example.com or call 949-328-7790.
- BenQ: We can only accept returns on standard stock, unopened BenQ products. Anything opened or special order cannot be returned.
- SkyTrak: We only accept returns on unopened SkyTrak products. Please refer to SkyTrak customer support for any product issues. 917-809-7367.
- Flightscope Mevo+: We only accept returns on unopened Flightscope products and a 5% restocking fee will be applied. Please refer to Flightscope technical support for any product issues. Email: support@
flightscopemevo.comor call 407-967-7121.
- TrueStrike: A 15% restocking fee will be applied to returns on TrueStrike hitting mats.
- Garmin: We only accept returns on unopened Garmin products. Please refer to Garmin customer support for any product issues. 800-800-1020.
- **Not Eligible for Refund: Golf simulator software sales are final. We are unable to accept returns on digital downloads. Advanced software support is available via:
Orders shipping to locations outside of the United States are provided special quotes in the shopping cart. These shipping options include the cost of shipping only. All duties, taxes, brokerage, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. The shipping quotes provided in the shopping cart are estimates. In some rare cases (certain countries and package sizes) we may require additional funds to complete your order. The delivery timelines are also estimates and do not account for delays caused by customs or brokerage processes. Feel free to contact us to verify an exact quote prior to ordering.
Tax will be automatically calculated in the shopping cart. To exempt a customer from sales tax we must have a current Sales and Use Tax Certificate of Exempt Status (CES) form, or in the case of wholesale purchases, a state-issued Resale Certificate, prior to purchase.