Shipping and Returns
Carl's Place offers free, no-rush shipping on most orders delivered within the contiguous United States
- Paid shipping options are available if you want your item to arrive faster or if you need international delivery.
- Golf enclosures and custom screens require extra manufacturing time. Simply add the product to the online shopping cart and enter your shipping address for accurate shipping quotes and delivery timelines.
Carl's Place reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom orders and/or completed large volume orders. The fee charged will depend on the production status of the order.
Returns, Exchanges, Refunds
Carl's Place has a 30-day return policy on most items. With this in mind, we strongly encourage our customers to inspect the contents of your package(s) upon delivery to ensure you are fully satisfied with the product and have plenty of time to take advantage of our return policy. **Please note that some items are not refundable, and some are only returnable if unopened. Please see below for details.
- Defective or Incorrect Products: If for some reason you receive a defective or incorrect product, please reach out to our Customer Service team right away and we will be happy to help.
- Changed your Mind: If you change your mind about an item or decide that you don't need it, please contact our Customer Service team for assistance.
- Refunds: Refunds are processed within 10 business days of the receipt of the return and are issued back to the original form of payment.
- Please note: All items are thoroughly inspected before exchanges or refunds are granted. Items returned in a condition other than new and unused will receive a refund percentage relative to the condition of the returned item, as determined by Carl's Place. Please note that, based on return inspection, not all returned items will qualify for a refund. Please reach out to our Customer Service team with any questions.
- Shipping Charges: Return shipping charges are the responsibility of the sender.
**Only Returnable if Unopened
- UNEEKOR: We only accept returns on unopened UNEEKOR products. Customers should refer to UNEEKOR support for any product issues. Email: email@example.com or call 949-328-7790
- BenQ: We can only accept returns on standard stock, unopened BenQ products. Anything opened or special order cannot be returned.
- SkyTrak: We only accept returns on unopened SkyTrak products. Customers should refer to SkyTrak customer support for any product issues. 917-809-7367.
- Flightscope Mevo+: We only accept returns on unopened Flightscope products. Customers should refer to Flightscope technical support for any product issues. Email: firstname.lastname@example.org or call 407-967-7121.
- TrueStrike: We only accept returns on unopened TrueStrike hitting mats.
**Not Eligible for Refund
- Golf Simulator Software: All TGC 2019 and E6 sales are final. We are unable to accept returns on digital downloads. We apologize for any inconvenience.
- TGC 2019: Contact ProTee United for any product support issues. Email: email@example.com or call 518-620-4404
- E6 Golf Connect: Contact TruGolf for any product support issues at https://e6golf.com/support/
Orders shipping to locations outside of the United States are provided special quotes in the shopping cart. These shipping options include the cost of freight only. All duties, taxes, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. The shipping quotes provided in the shopping cart are estimates. In some rare cases (certain countries and package sizes) we may require additional funds to complete your order. Feel free to contact us to verify an exact quote prior to ordering.
Tax will be automatically calculated in the shopping cart. To exempt a customer from sales tax we must have a current Sales and Use Tax Certificate of Exempt Status (CES) form, or in the case of wholesale purchases, a state-issued Resale Certificate, prior to purchase.