Shipping and Returns
How much is the product? All product sizes and prices can be found in the drop down menu, under the product images. Once you have made your selection, additional product &/or packaging options may appear.
Need a shipping quote? Simply place the item(s) in your online shopping cart, enter your Country, State/Province and Zip/Postal Code in the "Estimate Shipping" box and click "Get a Quote". Shipping costs, when applicable, are based on total weight/length of the package & your location. However, most items on this site ship free via our standard shipping method to anywhere within the lower 48 states. (See Map)
Orders received before 11 AM CST usually ship the same business day (M-F) or next business day (M-F) at the latest, with expedited processing going to those orders with upgraded shipping. We do our best to ship orders as soon as possible. If it looks like there will be any significant delay, we will contact you.
Exception: Welded Seam Screens are made to order and may take 1-3 business days (Mon-Fri) per screen.
When standard shipping is selected, we will choose the most efficient, low-cost method which generally delivers the shipment within 3-6 business days. Various surcharges may apply to locations outside the lower 48 states. Upgrades for 2 business day and 1 business day delivery are available and, if selected, we will guarantee delivery in those time frames. Note that "days" refers to business days (M-F) and the days start counting on the first day after the order ships. So, for example, an order placed on late Friday evening with 2 day delivery selected will likely arrive on the following Wednesday. Delivery Days Exclude Weekends (Sat-Sun) & Holidays. Shipping upgrades are non-refundable except in cases where delivery time guarantees are not met by the shipping carrier. If delivery time is of the essence, we request that you contact us to let us know your exact situation so that we can make all necessary arrangements.
Most Projector Screen Materials ship folded by default, however, select raw materials have a packaging option to ship rolled on a tube for an additional fee. Finished Edge Screens cannot ship rolled. Please note material where the shortest dimension exceeds 116" would require freight shipping, which is not available online. See our Freight Shipping Information, in the FAQ, for more information on obtaining a freight quote.
* International Customers: Need a quote? Simply place the item(s) in your online shopping cart, enter your Country, State/Province and Zip/Postal Code in the "Estimate Shipping" box and click "Get a Quote". Due to courier size limits to some countries, orders shipping rolled on a tube may require additional funds. We will contact you if this is the case before we proceed. Additionally, our quoting system does its best but there are some countries which are uncommon for us to ship our products. These countries may also require additional funds. Again, we will contact you if this is the case before we proceed. We apologize for any inconvenience. Additionally, international customers are also responsible for paying all Duties and Taxes/VAT; including any advancement &/or "import" fees, as well as, any brokerage fees if applicable. Duties, taxes, VAT and fees are non-refundable. Carl's Place has a strict policy of representing all customs information honestly and accurately. To avoid delays, assign a broker in advance by contacting the shipping carrier after you receive your tracking number.
Estimate import duties and taxes here: www.dutycalculator.com. This is just an estimate, and may not be 100% accurate. Carl's Place is not associated with Duty Calculator.
Exchanges, Returns and Refunds
Here at Carl's Place, your satisfaction is guaranteed forever. If for some reason you receive a defective product or the incorrect product, we will gladly accept a return or exchange. If you change your mind about an item or decide that you don't need it, we'll accept returns or exchanges on items in like new condition within 30 days, minus the cost of shipping. In any case, simply let us know what you need and we'll be happy to make sure you are a satisfied customer. Please email us with any issues.
NOTE: ITEMS RETURNED IN NON-NEW CONDITION MAY BE REFUSED OR ONLY PARTIALLY REFUNDED.
Welded Seam and Custom Screens: In an effort to keep prices low for all our valued customers, Carl's Place reserves the right to charge up to a 20% restocking fee on exchanges or returns on welded seam and customized screens. Welded Seam and Custom Screens must be returned in like new condition and shipping fees, if applicable, are non-refundable.
Remnants & Clearance items are not returnable for refund. All sales are final. Also note, we strongly encourage international customers to consider brand new items due to international shipping costs on Remnants.
Carl's Place is required to collect 5.5% sales tax on items sold or shipped in the state of Wisconsin. If you are in the state of Wisconsin and have a tax exempt certificate, you will need to email us a copy of your certificate. After you have emailed us your certificate, please call us to order over the phone. We do not, currently, collect tax outside the state of Wisconsin.