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Shipping and Returns

Shipping Quote

Need a shipping quote? Simply place the item(s) in your online shopping cart, enter your Country, State/Province and Zip/Postal Code in the "Estimate Shipping" box and click "Get a Quote". Shipping costs, when applicable, are based on total weight/length of the package & your location. However, most items on this site ship free via our economy shipping method to anywhere within the lower 48 states.  (See Map)

Processing Time

Orders received before 11 AM CST usually ship the same business day (M-F) or next business day (M-F) at the latest, with expedited processing going to those orders with upgraded shipping. We do our best to ship orders as soon as possible. If it looks like there will be any significant delay, we will contact you.

Exceptions:  Golf Enclosure Kits and Welded Seam Screens are made to order and may take 1-3 business days (Mon-Fri) per screen.

Shipping Details

We will choose the most efficient, low-cost method which generally delivers the shipment within 3-6 business days. This may mean your package will arrive via FedEx, UPS or the US Post Office. Various surcharges may apply to locations outside the lower 48 states. Upgrades for 2 business day and 1 business day delivery are available and, if selected, we will guarantee delivery in those time frames. Note that "days" refers to business days (M-F) and the days start counting on the first day after the order ships. So, for example, an order placed on late Friday evening with 2-day delivery selected will likely arrive on the following Wednesday. Delivery Days Exclude Weekends (Sat-Sun) & Holidays. Shipping upgrades are non-refundable except in cases where delivery time guarantees are not met by the shipping carrier. If delivery time is of the essence, we request that you contact us to let us know your exact situation so that we can make all necessary arrangements.

Most Projector Screen Materials ship folded by default, however, select raw materials have a packaging option to ship rolled on a tube for an additional fee. Finished Edge Screens cannot ship rolled. Please note material where the shortest dimension exceeds 116" would require freight shipping, which is not available online. See our Freight Shipping Information, in the FAQ, for more information on obtaining a freight quote.

Shipping carriers require we staple (not just tape) end caps in the tubes to secure its contents. Be sure to remove the staples before extracting your material from a tube. Removing staples from the end of the tube, that will be opened, will ensure your material does not get scratched, ripped or damaged by the staples.

* International Customers:  We pay standard ground to the point of embarkation; you only pay the difference. Need a quote? Simply place the item(s) in your online shopping cart, enter your Country, State/Province and Zip/Postal Code in the "Estimate Shipping" box and click "Get a Quote". Due to courier size limits to some countries, orders shipping rolled on a tube may require additional funds. We will contact you if this is the case before we proceed. Additionally, our quoting system does its best but there are some countries which are uncommon for us to ship our products. These countries may also require additional funds. Again, we will contact you if this is the case before we proceed. We apologize for any inconvenience. Additionally, international customers are also responsible for paying all Duties and Taxes/VAT; including any advancement &/or "import" fees, as well as, any brokerage fees if applicable. Duties, taxes, VAT, and fees are non-refundable. Carl's Place has a strict policy of representing all customs information honestly and accurately. To avoid delays, assign a broker in advance by contacting the shipping carrier after you receive your tracking number.

Estimate import duties and taxes here:  This is just an estimate, and may not be 100% accurate. Carl's Place is not associated with

International Customers & Remnants/Clearance Items:  Our brand new items receive free standard ground shipping to the point of embarkation; Clearance items do not. For this reason, we strongly encourage international customers to consider brand new items due to full-price international shipping costs on Remnants & Clearance items. Remnants & Clearance items are not returnable for refund. All sales are as-is and considered final.

Average Shipping Time for Standard Ground

Exchanges, Returns and Refunds

Here at Carl's Place, your satisfaction is our top priority. If for some reason you receive a defective product or the incorrect product, we will gladly accept a return or exchange. If you change your mind about an item or decide that you don't need it, we'll accept returns or exchanges on items in new condition within 30 days of purchase, minus the cost of shipping.

We encourage customers to inspect the contents of your package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day return policy. In any case, simply let us know what you need and we'll be happy to make sure you are a satisfied customer.

Please contact us with the full name on the order and order number regarding any issues or to request a return or an exchange within 30 days of purchase. All returned items must be received back to our warehouse within 14 days of authorization.

Refunds are processed within 2-4 business days of the returned item(s) being received at our warehouse and all refunds are issued back to your original form of payment. All items are thoroughly inspected before exchanges or refunds are granted.


All items must be returned back to our warehouse in new condition, as well as, the same or equivalent packaging as they were received so please treat the items with care. Please note that materials which are cut, altered or returned in anything but new condition are not eligible for a full refund or exchange. This includes items that are damaged in returned shipping.

Welded Seam, Custom Screens & Cancellations:
In an effort to keep prices low for all our valued customers, Carl's Place reserves the right to charge up to a 20% restocking fee on exchanges, returns, or cancellations on welded seam, customized screens and/or completed large volume orders. All screens must be returned in new condition and shipping fees, if applicable, are non-refundable.

Remnants & Clearance items are not returnable for refund. All sales are as-is and considered final.


Carl's Place is required to collect 5.5% sales tax on items sold or shipped in the state of Wisconsin. If you are in the state of Wisconsin and have a tax exempt certificate, you will need to email us a copy of your certificate. After you have emailed us your certificate, please call us to order over the phone. We do not, currently, collect tax outside the state of Wisconsin.

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