Shipping Policy

Carl's Place offers free, no-rush shipping on most orders delivered within the contiguous United States

  • Paid shipping options are available if you want your item to arrive faster or if you need international delivery.
  • Lead times may vary throughout the season. Handmade items like golf enclosures and custom screens may require extra production time. The expected arrival date of your selected items and shipping cost, if any, will populate during checkout.
  • The delivery date is our good faith estimate based on current lead times and the information we receive from the carriers. Carriers, however, may experience delays that are out of our control. Please use your tracking number to track the status of your package.

International Shipping

International shipping options are calculated at checkout and cover the cost of shipping only. Any duties, taxes, brokerage, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. Please note: Uneekor and Country Club Elite items drop-ship to our Canadian customers directly from the vendor. This will be a separate shipment and may result in additional import charges.

In rare cases (certain countries and package sizes) we may require additional funds to complete your order. Shipments that are discarded or returned due to nonpayment of delivery fees are not eligible for refund. The delivery timelines provided during checkout are estimates and do not account for delays caused by customs or brokerage processes.


Cancellations and Returns Policy

If you need to change or cancel your order, please contact us as soon as possible.

Returns

Carl's Place has a 30-day return policy on most items. Note: some items are not returnable, some are only returnable if unopened, and some follow a different timeline. Please thoroughly read this Cancellations and Returns Policy in full for details.

With this in mind, we encourage you to thoroughly inspect your delivery to make sure you have ample opportunity to reach out for a solution if not fully satisfied.

  • Restocking Fee: Carl's Place reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom screen dimensions, completed large volume orders, and/or special order items. For cancellation, the fee charged will depend on the production status of the order.

  • Returns Inspection: All items are thoroughly inspected before exchanges or refunds are granted. Items returned in a condition other than new and unused will receive a refund percentage relative to the condition of the returned item, as determined by Carl's Place. Please note that, based on return inspection, not all returned items will qualify for a refund.

    Please reach out to our Customer Service team with any questions.

Changed Your Mind?

  • If you change your mind about an item or decide that you don't need it, please contact our Customer Service team for assistance.

Something Wrong?

  • If for some reason you receive a defective or incorrect product, please reach out to our Customer Service team right away and we will be happy to help.

Product-Specific Return Policies:

Custom Products

We love to work on customized projects and help our customers create their perfect setup, however, not all custom products are eligible for return. Sometimes, we get requests for alternative finishing styles that are unique or incorporate multiple finishing techniques. These are considered Custom Finish products and are not eligible for return. Impact screens and golf enclosures with custom dimensions are eligible for return per our standard policies above.

Clearance Items

Clearance items and remnants are sold as-is and are not eligible for return.

Launch Monitors

  • Uneekor: We accept returns on unopened Uneekor products within 30 days of delivery. Please refer to Uneekor support for any product issues. Email:  or call 949-328-7790.
  • SkyTrak: We accept returns on unopened SkyTrak products within 30 days of delivery. Please refer to SkyTrak customer support for any product issues. Visit the SkyTrak support site or call 917-809-7367.
  • FlightScope: We accept returns on unopened FlightScope products within 30 days of delivery, with a 5% restocking fee. Please refer to Flightscope technical support for any product issues. Email: or call 407-967-7121.
  • Garmin: We accept returns on unopened Garmin products within 30 days of delivery. Please refer to Garmin customer support for any product issues. Visit the Garmin support site or call 800-800-1020.
  • Full Swing: We accept returns on unopened Full Swing products within 30 days of delivery. Please refer to Full Swing customer support for any product issues. Visit the Full Swing support site or call 800-798-9040

Projectors

  • BenQ: We accept returns on standard stock, unopened BenQ products within 30 days of delivery. Models labeled 'Special Order Item' on the product page are subject to the 'Special Order Models' policy below.

  • Optoma: We accept returns on standard stock, unopened Optoma products within 30 days of delivery. Models labeled 'Special Order Item' on the product page are subject to the 'Special Order Models' policy below.

  • Special Order Models: A 10% cancellation fee applies to special order models that are canceled before shipment. Special order models are not eligible for return.

Hitting Mats

  • Country Club Elite: We accept returns on Country Club Elite items in like-new condition within 30 days of delivery, with a 15% restocking fee.
  • Fiberbuilt: We accept returns on Fiberbuilt items in like-new condition within 30 days of delivery, with a 15% restocking fee.
  • TrueStrike: We accept returns on TrueStrike items in like-new condition within 30 days of delivery, with a 15% restocking fee.

Software

Golf simulator software sales are final. We are unable to accept returns on digital downloads. Advanced software support is available via:

  • Awesome Golf: Not eligible for return. Please refer to Awesome Golf customer support for any product issues. Email
  • Creative Golf 3D: Not eligible for return. Please refer to Creative Golf customer support for any product issues. Email cg3d.support@datacrea.sk
  • E6 Golf Connect: Not eligible for return. Please refer to TruGolf customer support for any product issues. Visit the E6 Support page where you can see FAQs and create a support ticket.
  • GSPro: Not eligible for return. Please refer to GSPro customer support for any product issues. Email support@gsprogolf.com
  • TGC 2019: Not eligible for return. Please refer to Protee customer support for any product issues. Email support@protee-united.com or call 518-620-4404
  • Uneekor Refine/Refine+(formerly Succeed): Not eligible for return. Please refer to Uneekor customer support for any product issues. Email support@uneekor.com or call 949-328-7790

Apparel

  • Carl's Place Apparel: Apparel in like-new condition is eligible for return or exchange for 15 days from the date of delivery. Apparel must be unused, unaltered, and free of stains, odor, and debris. If it is determined that the return is not in acceptable condition, you will be notified and given the opportunity to have the items returned to you at your cost.

Virtual Products

  • Sim Design Service: The Sim Design Service can be canceled with a full refund up until we have received a response to the initial consultation email. When the reply is received our team gets to work on the project and cancellation or return is no longer possible.
  • Virtual Course Design: Virtual Course Design purchases can be canceled with a full refund up until we have received a response to the initial consultation email. When the reply is received our team gets to work on the project and cancellation or return is no longer possible.

Please reach out to our Customer Service team with any questions.

Refunds

If your return is eligible for a refund, you can expect your refund to be processed within 10 business days of the receipt of the return. Refunds are issued back to the original form of payment. Return shipping charges are the responsibility of the sender.

Tax

Tax will be automatically calculated in the shopping cart. To exempt a customer from sales tax we must have a current Sales and Use Tax Certificate of Exempt Status (CES) form, or in the case of wholesale purchases, a state-issued Resale Certificate, prior to purchase.