Shipping Policy

Carl's Place offers free, no-rush shipping on most orders delivered within the contiguous United States

    • Paid shipping options are available if you want your item to arrive faster or if you need international delivery.
    • Lead times may vary throughout the season. Handmade items like golf enclosures and custom screens may require extra production time. The expected arrival date of your selected items and shipping cost, if any, will populate during checkout.
    • The delivery date is our good faith estimate based on current lead times and the information we receive from the carriers. Carriers, however, may experience delays that are out of our control. Please use your tracking number to track the status of your package.

International Shipping

International shipping options are calculated at checkout and cover the cost of shipping only. Any duties, taxes, brokerage, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. In rare cases (certain countries and package sizes) we may require additional funds to complete your order. Shipments that are discarded or returned due to nonpayment of delivery fees are not eligible for refund. The delivery timelines provided during checkout are estimates and do not account for delays caused by customs or brokerage processes. 

 

Cancellations and Returns Policy

If you need to change or cancel your order, please contact us as soon as possible.

Returns

Carl's Place has a 30-day return policy on most items. With this in mind, we strongly encourage our customers to inspect the contents of your package(s) upon delivery to ensure you are fully satisfied with the product and have plenty of time to take advantage of our return policy. **Please note: some items are not returnable and some are only returnable if unopened. Please thoroughly read this Cancellations and Returns Policy for details.

  • Restocking Fee: Carl's Place reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom screen dimensions, completed large volume orders, and/or special order items. For cancellation, the fee charged will depend on the production status of the order.
  • Returns Inspection: All items are thoroughly inspected before exchanges or refunds are granted. Items returned in a condition other than new and unused will receive a refund percentage relative to the condition of the returned item, as determined by Carl's Place. Please note that, based on return inspection, not all returned items will qualify for a refund.

    Please reach out to our Customer Service team with any questions.

Changed Your Mind?

  • If you change your mind about an item or decide that you don't need it, please contact our Customer Service team for assistance.

Something Wrong?

  • If for some reason you receive a defective or incorrect product, please reach out to our Customer Service team right away and we will be happy to help.

Product-Specific Return Policies:

Custom Products

We love to work on customized projects and help our customers create their perfect setup, however, not all custom products are eligible for return. Sometimes, we get requests for alternative finishing styles that are unique or incorporate multiple finishing techniques.  These are considered Custom Finish products and are not eligible for return. Impact screens and golf enclosures with custom dimensions are eligible for return per our standard policies above.

Clearance Items

Clearance items and remnants are sold as-is and are not eligible for return.

Launch Monitors

  • Uneekor: We accept returns on unopened Uneekor products within 30 days of delivery. Please refer to Uneekor support for any product issues. Email:  or call 949-328-7790.
  • SkyTrak: We accept returns on unopened SkyTrak products within 30 days of delivery. Please refer to SkyTrak customer support for any product issues. Visit the SkyTrak support site or call 917-809-7367.
  • Flightscope Mevo+: We accept returns on unopened Flightscope products within 30 days of delivery, with a 5% restocking fee. Please refer to Flightscope technical support for any product issues. Email:  or call 407-967-7121.
  • Garmin: We accept returns on unopened Garmin products within 30 days of delivery. Please refer to Garmin customer support for any product issues. Visit the Garmin support site or call 800-800-1020.

Projectors

  • BenQ: We accept returns on standard stock, unopened BenQ products within 30 days of delivery. A 10% restocking fee applies to special order models that are canceled before shipment, and special order models are not eligible for return.

  • Optoma: We accept returns on standard stock, unopened Optoma products within 30 days of delivery. A 10% restocking fee applies to special order models that are canceled before shipment, and special order models are not eligible for return.

Not sure which option is right for you?
Give our Customer Service team a call, we're happy to help!

Hitting Mats

  • TrueStrike: We accept returns on TrueStrike items within 30 days of delivery, with a 15% restocking fee.
  • RealFeel: We accept returns on RealFeel items (Country Club Elite mats) within 30 days of delivery, with a 15% restocking fee.

Software 

Golf simulator software sales are final. We are unable to accept returns on digital downloads. Advanced software support is available via:

  • TGC 2019: Not eligible for return. Please refer to Protee customer support for any product issues. Email support@protee-united.com or call 518-620-4404
  • E6 Golf Connect: Not eligible for return. Please refer to TruGolf customer support for any product issues. Visit the E6 Support page where you can see FAQs and create a support ticket
  • Creative Golf 3D: Not eligible for return. Please refer to Creative Golf customer support for any product issues. Email cg3d.support@datacrea.sk
  • Uneekor Refine/Refine+(formerly Succeed): Not eligible for return. Please refer to Uneekor customer support for any product issues. Email support@uneekor.com or call 949-328-7790
  • GSPro: Not eligible for return. Please refer to GSPro customer support for any product issues. Email support@gsprogolf.com

Refunds

If your return is eligible for a refund, you can expect your refund to be processed within 10 business days of the receipt of the return. Refunds are issued back to the original form of payment. Return shipping charges are the responsibility of the sender.

Tax

Tax will be automatically calculated in the shopping cart. To exempt a customer from sales tax we must have a current Sales and Use Tax Certificate of Exempt Status (CES) form, or in the case of wholesale purchases, a state-issued Resale Certificate, prior to purchase.